SHIPPING

We offer complimentary worldwide shipping on all orders while promotion lasts.

CANCELLATION OF AN ORDER

If for whatever reason you change your mind about your order, you have up until 1 hour after the order confirmation to cancel it writing to helloteam@ivaminkova.com

After this period will be subject to a cancellation fee in the amount of 50% of the order deposit.

DELIVERY WINDOW

We deliver in three drops a year.

The delivery window for each order is clearly marked on the product page. If for whatever reason we find that we are unable to respect it in the process of fulfilling your order, we will advise you and work with you to find a solution.

We aim to limit the delivery time for each order to 4 months. But we recommend that you place your order at least 6 months before the big day to avoid any surprises.

EXPEDITED ORDERS

In special cases, we can expedite orders and deliver outside the delivery window. Expedited orders will be subject to a surcharge. If you wish to request an express order, you can do so in your order notes or by writing to helloteam@ivaminkova.com

RETURNS

It is your legal right to return your order within 14 days of its receipt.

We remind you, however, that all goods are made-to-order for you and are personalised with your name. So outside of faulty goods, we ask you to use caution.

We aim to create a special object just for you to love and cherish, so if for whatever reason you are not satisfied with your order, we will endeavour to work with you and find a solution that does not involve discarding the item.

We cannot accept returns for bespoke or customised orders.

Returns from the UK are free.

We do not currently offer free International returns, unless the goods you received are faulty.